Sower enterprise possess of world first class after service system. In now days, the level of after-sale service is the symbol of enterprise brand & capability.“ to purchase is to get the service” has become the common ideal in now days. The Sower enterprise who devote to brand construction has seize this time tide and put the after-sale service to the same important level with technology renew and quality control.
The after service system of the enterprise includes below：
- 24 hours service free call.
- The specialist reply your questions within one hour.
- Production follow up.
- Product service expire remind.
- Products recall.
- Maintain & replace.
- Spare parts & fittings warehouse.
- Customers files database.
The detail contents of above mention service are:
1、 24 hours 800- free call after service hotline:
If you want to buy or had buy some of our products, or you need our service while had buy others products in this field, you could call to our after service hotline in anytime in 800-820-1663, our specialist will reply your questions in the same time, if the question is beyond their knowledge, we promise to reply you within 1 hour. If there have some problems need our engineer tackle on the field, we guarantee to dispatch specialist to there in the first time( to Shanghai within 1 day, other place according to distance and traffic conditions). Any of your call will be record in database, when you call us in next time, the computer will show all your communication with us and your questions.
2、 Product follow up, remind, recall, maintain & replace service:
The cargo will be follow up from it is delivery. the special engineer in after service depart will communicate with you when the cargo delivering, advise you the arrive date, cargo circumstance and if it need try run or not.
In the meantime, we will create your database. Input the product’s series no. in this website and entry into our after service system, you could download any of your product’s information such as fittings price, delivery etc. conveniently. Also we welcome you to have suggestion and question online, you will get our gift if any of them been adopt.
Our engineer will remind you termly after you buy products from us for a certain time, so that preclude the latent problems.
Besides for the reason of force majeure such as: war, fire, earthquake, typhoon and other personal intent destroy, we will give you the solution or maintain plan when you request. If the products out of maintain, we will recall it.
When you tell us your trouble, we promises to dispatch the same item for your production purpose in the same day, also you could dispatch the fault products to us for maintain.
Our company will insist to the commercial credit.
3、Spare parts & fittings warehouse and customers files database
For your production convenient, we create a detail fittings info. warehouse in the web. If you had buy our products, you could buy the relative fittings or spare parts in a more favorite price by login and input your products’ series no. in the web.
Your successful business kindly commence from our sincerely service. |
